FAQ

Click here to see how to earn points.

Deposit amount - Instantly once you made fresh deposit

Turnover - Every week

Active days - Every month end

Birthday Bonus - Within 24hrs once you claim Birthday Bonus

Click here to see all luxurious prizes you can redeem from 12Store.

No, it is not transferrable.

It depends on your address, from our end will process it as soon as members address is verified.

Yes. Free Bets have 1 time Turnover requirement, however Free spins don't have any turnover requirement.

You need to earn enough points to purchase your desired items. Click here to see how to earn points.

Effective January 1, 2019 your 12Rewards points do not expire as long as you have at least one deposit within last 18 months.

Every month your VIP level will be taken in consideration accordingly you will be rewarded with respective 12Stars.
Dragon - 3 Stars
Tiger - 2 Stars
Phoenix - 1 Stars
Click here to know more about 12VIP program.

All 12Stars collected on the first half of the year can only be redeemed until July 31 in the same calendar year, while 12Stars collected on second half of the year can be redeemed until January 31 in the next calendar year.

Please stay tuned for 12Stars Redemption Program. Special prizes will be announced in the month of July and January for you to redeem.

Yes, your 12Stars will expire in every 6 month (June 30 & Dec 31), however you are allowed to redeem it within the next month (before July 31 & Jan 31) once special prizes will be announced.

Yes, you should be registered member of 12BET.

1. This promotion applies to all members using MYR only.

2. This 12Rewards program starts on 00:00:00 (GMT +8) 1 March 2019 till 31 January 2020.

3. Draw result, both sides bets voided or cancelled games are excuded in turnover and active days calculation.

4. Deposit points will be instantly updated in your statement. However Birthday bonus points will be updated within 24Hrs, turnover based points will be updated weekly and active days points will be updated monthly.

5. The Birthday points multiplier is based on the VIP level member holds on his Birthday and not when the birthday bonus was claimed.

6. Once order successfully placed, it cannot be cancelled.

7. Redeemed items will be delivered once member confirmed delivery address.

8. Items displayed in the 12Store are subjected to availability.

9. Redeemed free bet and free spins will be credited in your 12BET account within 24hrs.

10. Free bets are subjected to 1 time turnover prior any withdrawal made. However free spins winning don’t have any turnover requirement.

11. Members with multiple account registered in same household/ip address will not be allowed redeem any items from 12STORE.

12. 12BET reserves the right to cancel and/or amend this promotion at any time either for all players or any individual player.

13. Subjected to terms of use of 12BET standard promotion terms and conditions.

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